This section describes the skills and knowledge and their level required for this unit

Required skills

analyse and implement response based on information received

appreciate different cultural and social practices

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner when sending and relaying information

comply with relevant legislative and regulatory requirements

estimate and calculate time required to complete work tasks

identify and diagnose faults or deficiencies in operation of security systems

interpret security codes and alarm signals

operate and maintain a range of security systems and equipment

prepare and present written and computerbased information

prioritise work tasks and maintain schedules

Required knowledge

communication terminology approved company greeting call signs codes signals

emergency procedures

local hazards and environmental threats

operational principles and functions of security systems and equipment

principles of effective communication

reconnaissance processes

relevant legislative provisions including ohs and licensing requirements

reporting documentation requirements and processes

risk assessment

roles and responsibilities of support and emergency services

routine problem solving strategies

security risk assessment methods

verification requirements for assessing authenticity of received information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

carrying out risk assessments and implementing appropriate responses to security incidents including the provision of accurate and complete briefings to field staff based on existing information

establishing communication channels and processes to accurately receive and convey information in both routine and nonroutine circumstances in a manner which engages minority groups

providing accurate and constructive operational observations completing documentation in appropriate style and format and maintaining security of the records system

systematically carrying out field staff monitoring activities and determining variations to operational plans when factors affecting the achievement of work tasks are identified

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Relevant informationmay include:

Security systemsmay include:

Preventative and breakdown maintenance arrangementsmay include:

Communication channels and processesmay include:

Relevant personsmay include:

Riskrelates to:

Security risks may relate to:

Assistancemay involve:

Factorsmay include:

Responsesmay involve:

Documentationmay include: